Sale & Returns

Terms of Sale


"We", "us" and "our" mean Sweetorange
"You" and "your" mean the person using a Website under these Terms.

"Goods" means the goods  you have ordered from us using a Website and “Services” means the services you have ordered from us using a Website, together, the “Products”.

“Privacy Policy” means this Privacy Policy which applies to all instances of our collection and/or use of your personal data through the Website.
“Terms” means these Terms of Use of the Websites and all other documents referred to in them.
“Sales Terms” means the Sales Terms and Conditions which apply to all transactions made using the Websitee.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.

1.    These Sales Terms

By placing any order for Goods and/or Services on the Websites you agree to be bound by the most current version of the Sales Terms as may be updated from time to time.  Both the Terms and the Sales Terms will apply to any transaction in relation to any Product.

2.    Updates to the Terms

These Sales Terms may be changed at any time by us. You accept that you will have no claim for breach of contract or otherwise in respect of any such alteration.

3.    Formation of contract

3.1.    All orders for Products are offers by you to purchase and accepted only when you receive a confirmation email from us to the effect that your order has been processed and your Products have been dispatched. This will form a contract, which incorporates these terms and conditions, between you and us (“Contract”).
3.2.    Where the use of the Products is stated to be subject to any instructions or warnings, they are supplied on the condition that such instructions or warnings will be strictly adhered to.

4.    Prices

4.1.    All prices for the Products are inclusive of taxes but exclusive of delivery charges. 

4.2.    The price of an item is the price on the day of your order.

4.3.    All Products are subject to availability. Where stock has run out or Products cannot for some reason be dispatched, we will contact you by email to inform you of this and give you a likely delivery date for within 14 days. If it is not possible to deliver within 14 days, we will not accept that part of your order. Where these Products are part of a larger order, we will process and dispatch the available Products to you in the normal manner in accordance with these Sales Terms.

5.    Payment

5.1.    Payment authorisation must be provided by you on the date that you place an order for Products.

5.2.    Payment must be made by credit/debit card. We accept Paypal payments. No paypal account is required in order to make a Payment using this method. Most of the cards are accepted on Paypal. We also accept direct bank transfers to our account.

5.3.    You confirm that the credit/debit card that is being used is yours.

5.4.    All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion, if necessary.

6.    Privacy

We will only use the personal details supplied by you in accordance with our Privacy Policy.

7.    Delivery of Goods

7.1.    We can deliver to any address in the European Union, USA, Canada, Australia, Asia.

7.2.    There may be a charge for delivery. All delivery charges are presented in Delivery Charges.

7.3.    All delivery times are estimates only and, while we will endeavour to avoid delay, we will not be liable to you for any loss or damage arising from delay in delivery.

7.4.    We may deliver the Goods by instalments. Delivery charges will be those set out at the time you placed your order.

7.5.    If we are unable to perform the whole or part of these Sales Terms due to any cause or event beyond our reasonable control we may, at our option, by notice in writing to you, cancel or suspend these Sales Terms in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Goods previously delivered.

7.6.    If you receive the wrong goods or Goods are damaged in transit, you must contact us within 7 calendar days via email and confirm to us what has happened. Please refer to the terms and conditions of our Cancellation and Returns Policy.
7.7.    When ordering Goods for delivery overseas you may be subject to import duties and taxes, which are levied once the Goods reach the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

8.    Risk/Title

8.1.    The Products are at your risk from the time of delivery.

8.2.    Ownership of the Products does not pass to you until we have received in full (cash or cleared funds) all sums due in respect of:

8.2.1.    the Products; and
8.2.2.    all other sums which are or become due to the us from you on any account.

9.    Representations and Warranties

Our employees and agents are not authorised to make any representations or give any warranty concerning the Products unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.


Cancellation & Returns

This returns policy applies consumer (i.e. non-business customer) purchases only and does not affect your statutory rights:

Cancellation and return of Goods

1.    You may cancel your order for Goods only before delivery.

2.    We will credit your payment card/ bank account/ PayPal account with the cost of the unwanted Goods and  within 30 days of the date of your cancellation.
3. For hygiene reasons nail enamels cannot be returned, only cancellation of undelivered order is possible.

5.    If Goods are defective or damaged, please contact us via email or contact form. We reserve the right to check if items are damaged or defective before agreeing to reimbursement and ask for proof of damage or defect. We will refund you the cost of damaged or defective goods, our delivery charges and your reasonable return charges.

6.    Refunds will be credited to your payment card/ bank account/ PayPal account and will not be paid in cash.